Questions before you schedule
Emergency plumbing questions
What should I do first if I have a water leak or burst pipe?
Stop the water if you can safely reach the correct shutoff. For a leak at one fixture, use that fixture’s shutoff valve. For a burst pipe, a hidden leak or water you cannot isolate, turn off the home’s main water supply. Keep away from standing water near outlets, appliances or electrical equipment.
Look for the house shutoff where the water line enters your home. Depending on the home, it may be in a utility area, garage, water-heater closet or at a plumbing manifold—a panel where several water lines connect. Some homes have a main shutoff under a sink, but most valves under sinks control only that faucet. A valve above the water heater usually shuts off only the heater’s supply.
If you cannot locate the house shutoff, your home may have a customer shutoff near the water meter, often in the front yard near the street. Use it only if you can clearly identify it and your utility allows it. Do not force a stuck valve or operate the city water main. Call your water utility for an emergency shutoff if you are unsure, and call Amped for help locating and repairing the leak.
What should I do if my toilet is clogged or about to overflow?
Do not flush again. If the bowl is rising, gently close the toilet’s water-supply valve, usually behind or beside the toilet near the floor. Do not force it if it is stuck. Keep children and pets away from spilled wastewater.
If only that toilet is affected and the water level has settled, try a toilet plunger with a flange, starting gently to avoid splashing. Do not add chemical drain cleaner or boiling water. If drain chemicals have already been added, do not plunge; tell the plumber what was used.
If the clog will not clear, keeps returning, or water backs up in a tub, shower or another toilet, stop using water throughout the home and call Amped. Multiple affected drains can indicate a main sewer blockage.
What should I do if my hot-water tank is leaking?
Keep clear of hot water and wet electrical equipment. If you can reach a dry electrical panel safely, switch off the breaker for an electric water heater. For a gas water heater, follow the unit’s labeled shutdown instructions only if you can do so safely and there is no gas smell.
Close the cold-water supply valve feeding the tank if it is accessible and you can identify it. If you cannot isolate the leak, use the home’s main water shutoff or request help. The tank may continue leaking water already inside it. Do not drain the tank, remove covers or plug a relief-valve discharge pipe. Call Amped to inspect the source before restarting the heater.
Smell gas? Leave the building immediately. Do not operate switches, use a phone inside or try to light the heater. From outside and away from the building, call your gas utility’s emergency line or 911.
What should I check if my water heater is not making hot water?
Check whether the problem affects one faucet or every hot-water fixture. If there is no leak, gas smell or other warning sign, note any error code or blinking light visible on the heater without removing a cover. If several people just used hot water, the tank may need time to recover.
Do not repeatedly reset a tripped breaker, bypass a safety control or attempt gas repairs. Call Amped and tell us whether the heater is gas or electric, which fixtures are affected and any visible error code. We can investigate the cause and explain the next step to get your hot water working again.
Can someone come out right away?
Call for current dispatch availability. Arrival times depend on your location and current scheduling.
What will the repair cost?
Costs depend on the cause and the work needed. Ask about the service-call or diagnostic fee when you call. The proposed repair and price should be explained before you approve the work.
Can a tenant request help?
Yes. Tell us your relationship to the property so we can explain what owner or manager authorization is needed.
Should I call or schedule online?
For an active water leak, burst pipe or sewer backup, call now. Use online scheduling for a problem that can wait. A scheduling request is not a guarantee of immediate arrival.
Emergency plumbing across the OKC metro
Do you help with sewer backups in Norman, Moore and Newcastle?
Yes. Amped serves Norman, Moore and Newcastle for sewer and drain backups, leaking pipes and water-heater problems. Tell us your address, which fixtures are backing up and whether wastewater is entering the home so we can help get a plumber headed your way. Arrival timing depends on current dispatch availability.
Can I call for plumbing help in Edmond, The Village and Nichols Hills?
Yes. Call Amped day or night for sewer backups, burst pipes, a leaking tank or no hot water in Edmond, The Village and Nichols Hills. Describe the problem and provide your address when you call. We’ll discuss the next step and current dispatch timing.
Do you serve Warr Acres, Bethany, Yukon and Mustang?
Yes. From our Warr Acres home base, Amped helps homeowners in Warr Acres, Bethany, Yukon and Mustang with sewer and drain problems, water leaks and water heaters. You do not need to know which pipe or part failed before calling.
Are free estimates and plumbing coupons available in my city?
For a drain backup, we focus on clearing the blockage. If we suspect an underlying issue, we offer a free camera inspection and explain what we find. Coupons have their own service, property and appointment requirements; living in a listed city does not automatically qualify every job. Review the offer terms and confirm your proposed work when you call.